We replaced a WhatsApp group with software. The group was doing more than anyone realised.
Placeholder. Replace before this site goes live — see
.docs/decisions.md, D-014.
The brief was simple: the business dispatches trade jobs over WhatsApp, and it should be an application instead. The brief was also wrong, in the way most briefs are — the mess contained rules nobody had written down.
What this piece will cover
- Why the “chaotic” process was doing useful work
- Reconstructing implicit rules from a message history
- Which rules to encode, and which to deliberately leave to a human
- What we got wrong on the first pass